Kept me well informed of actions and prices

Had to wait for keys

It is like coming home, always a pleasure

Complaint over wiper noise wasn't resolved. It is caused by the drivers side blade not flipping over at the bottom end when blade reverses, thus juddering causing a lot of noise. I cut the bottom edge away to reduce noise. unacceptable from BMW

I needed to leave my car for a day to find the fault and then another day to rectify it. Not BMW fault that I live in the sticks with a very limited bus service only three buses a week!!

It took them 10 days to repair my car. The reception staff (particularly Jenny) were helpful and apologetic.

the team arse fantastic, especially Clare, Bex, Richard Webber, Ian, Laura and Jen.

Rang 3 times to book the car in, person answering could only take a message, nobody rang back, after 3 days had to drive into town to make appointment. Waited an hour to collect vehicle, staff had gone home, car not washed by collection time etc etc

All good

Receptionist was very helpful and efficient. There were no issues with Customer service. Probably best after sales service we have had to be fair.

Length of time it took. Car was booked in for 9am and informed would be ready at 12noon. Arrived to collect and informed just needed to be washed as part of the service. Had to then wait over an hour and half for the car to be washed.

As Tina Turner once said

price good sales good

Service knowledgeable customer focused very impressed.

Worked around my busy schedule and all went very smoothly

Great service and information given.

The car was returned with tyres at 1.8mm. I had mentioned that it probably needed tyres. I think the garage should have contacted me to fit new tyres. Instead I had to arrange for fitting separately - which I did at a different garage.

I waited for the service as I was told it would be an hour and a half but i was there for two and a quarter hours.

My Mini was collected by Jan who I must say was a lovely lady. What more could I ask for it saved me hanging around until the service was completed.

Quick, I could wait there and have coffee while waiting. The job is always done well and guaranteed.

Small hiccup with collection date

Could not fault the process or the staff. The 48 hour test drive enabled us to pinpoint what we did & didn't want from our new mini.

we knew Ben from a previous purchase so went to him when we decided to buy the mini.

had to pay for new wipers to get through new m.o.t even though car was still under warranty,stop/start has not worked since purchase-low battery level blamed but not replaced,car not washed as promised after m.o.t.