The vehicle issue was dealt with in a quick & timely manner

Car washed and hovered

Car booked in for all brake pads and disks to be replaced. Service told me back brakes might not need replacing. Left car and went into town. Returned with front brake work completed but rear not even though they required replacing. Had to come back

For reasons given above. Mini service was more expensive than for the same on a BMW.

See reasons above !!! The pricing issues staff seamed rushed and not that attentive (due to being rushed i expect) just a big come down from last time.

All done professionally.

Jenny went out of her way to help solve my problems.

Staff very helpful and pleasant.

No complaints

Always had a very good services lovely people great

Everything was as I would expect

Excellent service

The person with whom I negotiated the purchase was informative and very helpful without being at all pushy.

I am so happy with you guys as you have given me the car of my dreams and outstanding customer service with it to as I had the car delivered to my home address in 2 days.

This was the first time I have used Westerly but my husband used them over a number of years, so I was confident that I would receive a good service and I was not disappointed.

just great service

They did there very best to help me and all staff fantastic

The staff new exactly the details of my car and the required service information.

Very helpful friendly staff

It was easy to book the courtesy wash & check over the phone. The car was ready to be picked up when they said it would be and it was perfectly cleaned & valeted.

The service was fantastic and the staff made me feel like a valued customer, without being too pushy.

Customer service front of house excellent. However, instead of doing an oil service, carried out a brake fluid service. When told about this trivialized it and I still had to have oil service. Recently a 2 hour job took from 10.00 to 17.45!

I have been driving cars since 1966 and , I find the after sales service at westerly the very best . No problem is to much the staff are so caring and so helpful. I will always recommend westerly to friends as the best in the business.

I was told the car needed an oil service, then when it was at the garage, i was told it needed an inspection 1 service. Quite a difference in price - it was a bit of a shock. The pickup and delivery back were both later than promised.

good service

Kept me well informed of actions and prices

A quick fix was made in order to get us home, however a costly repair was still needed once we got home

Had to wait for keys

It is like coming home, always a pleasure

Complaint over wiper noise wasn't resolved. It is caused by the drivers side blade not flipping over at the bottom end when blade reverses, thus juddering causing a lot of noise. I cut the bottom edge away to reduce noise. unacceptable from BMW

I needed to leave my car for a day to find the fault and then another day to rectify it. Not BMW fault that I live in the sticks with a very limited bus service only three buses a week!!