My car was in for a recallLetter from BMW said would that 1 hr.Letter from westerleigh said would be done while you waitBooked in for 9.30 to pick up car at 10.30ish, was told not possible as hadnt been booked as a priority,ready was at 11.50
As above, Great service, nice to get a wash and vacuum too, wasnt expecting that! Easy process...
I have found that this dealership have been totally negative when trying to sort any issues that have occurred. Also the car had to be taken back many times before it was finally fixed, sometimes due to faults created whist at their workshop.
excellent service, friendly and efficient
no problems
quick, informative, helpful staff
The fix was fine its a simple task really old part out new part in
always dealt with you, been satisfied every time. Like to give credit where credit is due
No big problems
They solved the problem other garages could not
Received good warm level of service. The car has a minor scratch on an internal dash panel. But thats a manufacturing issue which the Mini Centre is sorting and beyond their control.
Lee the manager agreed to let me have the carserviced in Barnstaple as opposed to going to the really poor quality Exeter Mini Centre
Car ready when advised
Our visit was very comfortable and the receptionist a lovely chatty girl who was knowledgeable and helpful.
Car was booked in for service in June but only an inspection was done. No oil change etc. This meant having to return car to Westerly for another day. Staff in Mini service are very friendly and helpful.
Everything carried out satisfactorily
It was what I would expect from any garage, I had requested to be picked up when the time came to collect my car but this was somehow forgotten
The car was fine paper all in order and explained to me what it all ment
See above- prompt appointment
See my answer above.
very professional and engaging staff to ensure the procedure went smoothly. All members of staff in all areas are very well informed and I trust their advice implicitly.
Chris, the salesman, was very knowledgeable and made it easy for us to get the exact Mini we wanted.
Polite, on time. No problems
Every thin ran smoothly from start to finish
Very satisfied
See answer to Q1 above.
Very polite and helpful staff
Very helpful very clear and concise listened to what you wanted.
Simple anniversary check to include new wiper blades for £14.95. No blades fitted, no charge made, no staff on mini desk for collection after service, referred to BMW desk. Still waiting (after 2 weeks) for wheel refurbishment quote.
It was very simple to book the car in
The car was running well after the service and repair work.
Car was supposed to be washed , it wasnt . I lost my sunglasses I called to ask if Id left them in the loan car. I was promised a phone call after checking . This didnt happen
Service was undertaken in the timeframe. I was kept informed of progress. Advisories were given for work to be completed.
We werent expecting the car to be cleaned but was there any need for the member of staff to say we would have cleaned your car but there wasnt anybody here to do it.
Great service, friendly and helpful staff
Recall actioned
Helpful and efficient
Kept me very well informed throughout, were always polite and helpful.
Westerly are a great dealership. We have bought 11 Minis from them and 2 BMWs.
Always willing to help and go out of there way to get things dine