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Customer Reviews.

service

5

Did what was necessary in useful manner

12 February 2018

service

5

Im never sure what the response will be when I walk into a BMW dealership. I often wonder if I should dress up for the occasion. Its not like that at Barnstaple Mini the greeting is warm and the talking is mater of fact.

06 February 2018

service

3

The computer was not adjusted to say that the car had been serviced and I about 50 mile round trip. Rather a waste of my time

04 February 2018

service

5

no problem with the service provided

31 January 2018

sales

5

Very helpful

31 January 2018

service

5

The staff were very helpful & courteous

30 January 2018

service

5

Again looked after on arrival for service. Led to coffee machine. Car was returned all done. With a smile.

28 January 2018

service

5

The car was collected from my house and received a good check.

25 January 2018

service

5

Service guy kept in touch via the phone and I was reminded that I have a free service available on my warranty, I had forgotten this! Very impressed with the virtual service tour of the underside of my car, my husband loved this.

25 January 2018

service

5

Didn't get the hoover out it stated on my anniversary letter. But BMW phoned me and said come in any time

25 January 2018

service

5

As abive

19 January 2018

service

5

They always go the extra mile. I asked them to check my "service" light and they advised that a service was needed. I had a long journey the next day and would be away for while. They said that they could fit it in that afternoon.

16 January 2018

sales

5

Very good

10 January 2018

service

5

The problem with my car was dealt with promptly & all the staff were friendly & informative

09 January 2018

sales

5

Mark Hopkins was excellent - see comments in qu. 1

03 January 2018

service

5

Service was excellent. Very helpful and completed the repairs quickly and organised a courtesy car. All staff friendly offering us coffee and answering all my questions.

29 December 2017

service

5

It was done promptly and my car was returned valeted.

28 December 2017

service

5

Good customer service

22 December 2017

service

5

Because we are completely satisfied.

20 December 2017

service

5

As above

20 December 2017

service

5

prompt efficient service with a smile...fitted in with my schedule, no problem

18 December 2017

service

5

EVERYTHING DONE AS REQUESTED. FANTASTIC ATTENTION TO DETAIL.

18 December 2017

service

5

Price,work completed on time

14 December 2017

service

4

Things went to plan. Car wasn't cleaned after service but this was noticed and then done when I went back to check on another issue.

12 December 2017

service

4

this was not a service but to find the reason for squeaky steering wheel problem ,which was obviously resolved ,but no info on what the solution /work sheet found.

12 December 2017

service

1

The car was valetted badly. When it dried it was still dirty.The sills were untouched. The boot was full of dog hairs still.The experience took an overlong 1.5 hours. And at one point the replaced wiper flew over the roof.

11 December 2017

sales

5

Helpful advice, understanding & efficiency at all times from the staff

11 December 2017

service

5

No problems. Polite. Good courtesy car

10 December 2017

service

5

The Seasonal Health Check gave me peace of mind, knowing my oil, tyres, brakes etc were all checked for the winter. I could wait in a separate part of the showroom, with coffee, TV, magazines if I wanted - and my little car was cleaned in and out!

10 December 2017

service

4

On arrival at reception it seemed that the staff were more concerned about completing a task on the computer. I was acknowledged but it was cursory. Other than that everything was very good.

26 November 2017

service

3

Booked in for an MoT whilst I waited.So that will be about an hour then. OK great. Two hours later! delay resetting my service computer, it was not reset after my last service at Westerly Barnstable. Think BMW could do better than that.

23 November 2017

service

4

We arrived around 08.15 and it was fairly chaotic, there wasn't a queue of people but staff seemed to be somewhat unprepared.

21 November 2017

service

2

Used this BMW garage on and off for nearly 20 years. The staff that valet the cars do better customer care than the rest of the staff. It would be unfair to say everyone, but they seem to be only interested in selling cars these days.